Refund policy
Here's your complete Shopify Refund & Return Policy:
Refund & Return Policy — Silkova
Since all our products are custom-made on demand, every order is printed specifically for you. Please read this policy carefully before placing an order.
✅ When We Accept Refunds / Replacement
We offer a free replacement or refund only if:
- The product is damaged or defective
- There is a wrong print or wrong item delivered
📩 Contact us within 7 days of delivery with a clear photo or video proof of the issue.
Email: harendragupta80@gmail.com WhatsApp: 7002112986
❌ No Returns For
- Wrong size selected by the customer
- Change of mind
- Personal preference
All products are made-to-order, so size exchanges or general returns are not possible. Please check the size chart carefully before ordering.
🚚 COD & Undelivered Orders
Since we offer Cash on Delivery (COD), please ensure:
- Someone is available to receive the order
- The delivery address is complete and correct
- COD amount is ready at the time of delivery
If an order is undelivered due to wrong address, customer unavailability, or COD refusal — it will be marked as Return to Origin (RTO). In such cases, no refund will be processed and a re-shipment will require a new order.
💸 Refund Process
If your refund is approved, it will be credited via the original payment method within 5–7 business days. Shipping fees are non-refundable unless the error is on our end.
📦 Order Cancellation
Once an order is placed and processed, it cannot be cancelled as it goes into production immediately.
For any issues, reach out to us — we're happy to help! 📧 harendragupta80@gmail.com | 📱 7002112986